Asset Management with Helpdesk

Monitor and Control complete lifecycle of your Asset Turn IT teams more productive by offering them greater visibility and control over both hardware and software assets with IT Asset Management software (ITAM). Monitor your hardware and software performance and improve service delivery with custom and predefined alert and reporting capabilities with ITAM software. Track and manage all your assets from a single unified view, throughout their life-cycle – be it maintenance, procurement, disposal, or depreciation using IT asset management system.

DMARC Mail Services
  • Monitor and Control: Allocate Assets and Costs with Asset cost & depreciation information.
  • Make Informed Decisions : Cut down on costs & prevent wastage of IT resources.
  • Meet Compliance Requirements: Mitigate associated security risks by efficiently managing contracts and licenses and tracking asset utilization.
  • Integrations: Pre-integrated with Ticket Management to get full picture of the Assets by aligning incidents of the impacted assets through an integrated service desk.
  • Keep track of all IT and Non-IT assets: Agent and Agentless discovery Barcode, QR code based discovery. Build and maintain a separate inventory to manage all your non-IT assets. Map relationships between assets and business services.
  • Manage Software Licenses and Usage: Enhance software governance with software metering to monitor usage of software (used, overused, unused). Centrally manage complete lifecycle of software like licence renewal, expiry etc for every workstation across the organisation., easily identify unauthorised and prohibited software. Meet software audit compliance with ease.
  • Manage IT Budgets Better : Centralize the asset contracts management process and get notified about their expiry in advance. Maintain vendor catalog and product catalog of all assets owned by the company with price and warranty details.

A Faster Way to Support and Automate

Helpdesk is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For many years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Importance of DMARC
What is DMARC?

Built to supercharge your IT help desk

Embrace a refreshing way for your customers to connect with you through an IT helpdesk software. Our Helpdesk software is an ITIL aligned, PinkVERIFY certified internal ticketing system that is simple, intuitive, and powerful.

Break legacy silos with seamless integration and reduce manual intervention with helpdesk automation. Don’t keep your customers waiting with the customer support software. With the IT Helpdesk software, you can define SLAs and violation actions resulting in faster ticket resolution and happy customers. Build a robust knowledge base and let your customers help themselves.

Benefits

Faster Resolution: With multi-level approval workflow and collaboration, service technicians can resolve tickets within the stipulated time frame.
Self-Service: Requesters have access to a search box on the support portal to find a solution to their issues from the knowledge base.
Reduce Dependency: Rely less on manual time-consuming work and more on convenient automation using workflows, auto-assignment, SLAs and scenarios.
Improve Productivity: A technician can easily understand the context of a ticket by viewing its audit trail, relations and communication history.
Multi-Channel Support: Give your users the choice and convenience of being able to raise tickets via email, requester portal and phone, or conversation with a technician. Technicians also can raise tickets on behalf of other people.

Why is DMARC needed?

Alliance Partners