Asset Management with Helpdesk

Monitor and Control complete lifecycle of your AssetTurn IT teams more productive by offering them greater visibility and control over both hardware and software assets with IT Asset Management software (ITAM). Monitor your hardware and software performance and improve service delivery with custom and predefined alert and reporting capabilities with ITAM software. Track and manage all your assets from a single unified view, throughout their life-cycle – be it maintenance, procurement, disposal, or depreciation using IT asset management system.

• Monitor and Control: Allocate Assets and Costs with Asset cost & depreciation information.
• Make Informed Decisions : Cut down on costs & prevent wastage of IT resources.
• Meet Compliance Requirements: Mitigate associated security risks by efficiently managing contracts and licenses and tracking asset utilization.
• Integrations: Pre-integrated with Ticket Management to get full picture of the Assets by aligning incidents of the impacted assets through an integrated service desk.
• Keep track of all IT and Non-IT assets: Agent and Agentless discovery Barcode, QR code based discovery. Build and maintain a separate inventory to manage all your non-IT assets. Map relationships between assets and business services.
• Manage Software Licenses and Usage: Enhance software governance with software metering to monitor usage of software (used, overused, unused). Centrally manage complete lifecycle of software like licence renewal, expiry etc for every workstation across the organisation., easily identify unauthorised and prohibited software. Meet software audit compliance with ease.
• Manage IT Budgets Better : Centralize the asset contracts management process and get notified about their expiry in advance. Maintain vendor catalog and product catalog of all assets owned by the company with price and warranty details.

Embrace a refreshing way for your customers to connect with you through an IT helpdesk software. Our Helpdesk software is an ITIL aligned, PinkVERIFY certified internal ticketing system that is simple, intuitive, and powerful.

Break legacy silos with seamless integration and reduce manual intervention with helpdesk automation. Don’t keep your customers waiting with the customer support software. With the IT Helpdesk software, you can define SLAs and violation actions resulting in faster ticket resolution and happy customers. Build a robust knowledge base and let your customers help themselves.